Policy
Refunds, cancellation, and disputes
This is the whole policy. If something here is unclear, email me and ask before you buy.
Refunds
Window. You can request a refund within 30 days from purchase.
What qualifies. Refunds apply only to digital downloads or applications, and only where the item is proven to be non-operative — it does not run, or it does not do what it was sold to do. Send me what you tried and what happened; I will reproduce the fault.
What does not qualify. Consulting time, custom build work, and maintenance work already performed are not refundable, because the work cannot be returned. A change of mind, a change of scope, or a working item you decided not to use is not a fault and is not refundable.
How to request one. Email jeremiah.lewis@gmail.com with your name, the date of purchase, and a description of the fault. I reply within 24 hours. Approved refunds go back to the original payment method.
Digital goods
Everything sold here is delivered electronically — by download link, by email, or by being installed directly on your site or hosting. Nothing is shipped.
There is no physical product to return, so no return shipment, packaging, or restocking applies. A refund, when it applies, is a payment reversal only.
Cancellation
Notice. You must cancel within 48 hours of the commencement of the contract. Send the cancellation in writing to jeremiah.lewis@gmail.com; the timestamp on your email is the notice time.
Inside 48 hours. If no work has started, you are charged nothing. If work has started, you are charged only for the hours already performed, itemised, and the balance is returned.
After 48 hours. The engagement stands and fees for work performed up to that point remain due. I will still stop work on request and hand over whatever is finished.
Work not yet started. Future milestones are not billed before they begin, so if you cancel there is nothing to refund for work I have not started.
Disputes
If you are unhappy with a charge, contact me before filing a chargeback with your bank or card issuer. Most problems are a misunderstanding or a bug, and I can fix either faster than a dispute can.
Write to jeremiah.lewis@gmail.com or call 540-239-8721. I reply within 24 hours.
If we cannot resolve it, the terms of the engagement — including governing jurisdiction — are set out in the terms of service.